Frequently Asked Questions


Help, a video won't download!
Depending on size of video, downloading can take up to 5 minutes. Please be patient!

Or you can download a different video of the same song.

If you are still having problems click the  Contact us button below.
Help, I can't download 1080p or 720p formats!
Free users are limited to non-HD formats.

Register as a member to access HD formats.
Help, I can't download a video longer than 5 minutes!
Free users are limited to videos 5 minutes or shorter.

Register as a member to access UNLIMITED length videos.
Help, I can't download more than 5 videos!
Free users are limited to download only 5 videos / day.

Register as a member to access UNLIMITED downloads.
Help, I can't create GIFs!
Only members are allowed to use the GIF creator.

Register as a member to access GIF making.
How do I cancel my membership?
Select “Account“ from the dropdown menu. Click the  Manage membership  button.

- If you cancel, your subscription will not auto-renew.

- Your membership will remain active until the current billing period ends.

- A cancelled trial will stop immediately and you will not be charged.
How do I upgrade my membership?
Select “Account“ from the dropdown menu. Click the  Manage membership  button.

If you upgrade, you will only pay the prorated amount!
How do I get a refund?
Since we provide a 1 day free trial of our digital service and members can cancel at any time, our policy on refunds are:

- No refunds for lifetime plan purchases.

- No refunds for monthly plan purchases. (If you cancel you won‘t be charged again)

- Refunds are available for annual plan renewals only (not first payment), within 7 calendar days after the payment was made.

To request an eligible refund click the  Contact us button below.
How can I request a new feature?
Only members can request new features.

Contact us by clicking the  Contact us button below.
Is it legal to download videos?
Yes, it is fully legal to download media that is copyrighted and that one has to pay to listen to/watch, whether it contains ads or not. If this is done solely for personal use and not for commercial distribution — it is 100% legal. This is why torrent clients and Ad blockers are in such high demand.

When it comes to YouTube or similar websites, it may be considered a “TOS“ violation but not an illegal activity by any means.

According to Audio Home Recording Act:
  • 17 U.S.C. § 1008, as legislated by the Audio Home Recording Act of 1992, says that non-commercial copying by consumers of digital and analog musical recordings is not copyright infringement. Non-commercial includes such things as resale not in the course of business, perhaps of normal use working copies which are no longer wanted. It is unlikely to include resale of copies in bulk; Napster tried to use the Section 1008 defense but was rejected because it was a business.

  • From House Report No. 102-873(I), September 17, 1992: “In the case of home taping, the [Section 1008] exemption protects all noncommercial copying by consumers of digital and analog musical recordings“.

  • From House Report No. 102-780(I), August 4, 1992: “In short, the reported legislation [Section 1008] would clearly establish that consumers cannot be sued for making analog or digital audio copies for private noncommercial use“.


More questions?   Contact us