Only members have access to their download history.

Login to your account and select "Download History" from the dropdown menu.

Login to your account, select "Membership" from the dropdown menu. If your membership is eligible to upgrade, you will see a green  button next to your subscription.

Login to your account, select "Membership" from the dropdown menu. You will see a red  button next to your subscription.

You can cancel your subscription at any time and it will not auto-renew. Your membership will remain active for the duration of the billing period. A cancelled trial will stop immediately.

There are no refunds for initial orders (i.e. lifetime purchases) and there are no refunds for monthly plans. Refunds are available only after an automatic deduction for annual payments (i.e. after trial and after renewal) within 14 calendar days after the payment was made.

To request an eligible refund, please contact us.

First try converting the video to "MP4" format, and once that successfully completes, convert it again in your original format. This usually works.

Sometimes due to large video size or slow internet speed, the download might be slow. Please wait a little longer, or you can try converting another video of the same song.

Only members have access to support. If you are still having problems, please contact us.

Guest users are limited to videos up to 6 minutes in duration.

Only members can download videos of unlimited duration. Sign up as a member here.

Guest users are limited to 5 video downloads per day.

Only members can download an unlimited number of videos. Sign up as a member here.

Only members can request new features. If there is something you want to request, please contact us.

Yes, it is fully legal to download media that is copyrighted and that one has to pay to listen to/watch, whether it contains ads or not. If this is done solely for personal use and not for commercial distribution — it is 100% legal. This is why torrent clients and Ad blockers are in such high demand.

When it comes to YouTube or similar websites, it may be considered a "TOS" violation but not an illegal activity by any means.

According to Audio Home Recording Act:

17 U.S.C. § 1008, as legislated by the Audio Home Recording Act of 1992, says that non-commercial copying by consumers of digital and analog musical recordings is not copyright infringement. Non-commercial includes such things as resale not in the course of business, perhaps of normal use working copies which are no longer wanted. It is unlikely to include resale of copies in bulk; Napster tried to use the Section 1008 defense but was rejected because it was a business.

From House Report No. 102-873(I), September 17, 1992: "In the case of home taping, the [Section 1008] exemption protects all noncommercial copying by consumers of digital and analog musical recordings" .

From House Report No. 102-780(I), August 4, 1992: "In short, the reported legislation [Section 1008] would clearly establish that consumers cannot be sued for making analog or digital audio copies for private noncommercial use”.